Returns are accepted only when a product is damaged, defective or incorrect at delivery. Requests must be raised within 48 hours of delivery with clear photos or an unboxing video where reasonably required.
- Products must be unused, unopened and in original packaging.
- Opened or used skincare and haircare products cannot be returned for hygiene reasons unless damaged or defective.
- Eligible refunds are processed to the original payment method after inspection.
- Shipping charges are non-refundable unless the issue was caused by DRAAN.
- Partial returns of a discounted combo may be restricted or repriced.
For assistance, contact us:
Phone: +91 63745 04776 / +91 78128 18203
Email: care@draan.in
WhatsApp: +91 63745 04776
Hours: Monday – Saturday, 9:00 AM – 7:00 PM